How can we help?

How does a scan work?

Walk through your home with your iPhone and film each room at an easy pace — the kitchen, laundry, garage, basement, around the outside. Holmes uploads the video and its AI looks through frames of it to find the things that need care: smoke and CO alarms, the water heater, the furnace, washer hoses, dryer vents, outdoor faucets, the electrical panel and more.

When it's done, you get your case file (your report of what Holmes found) and the reminders that go with it. Holmes provides general information and is not a professional home inspection.

Why does Holmes ask for label photos?

A video shows what something is, but not always the details that matter. The label on an appliance or alarm carries its manufacturer, model and often its manufacture date. With a clear photo, Holmes can tell how old something is, when it's due for replacement, and — with Holmes Plus — send recall alerts when a public product recall matches the manufacturer.

How many reminders will I get?

Only as many as your home needs. Reminders are tied to real dates and conditions — a filter that's due, an alarm reaching the end of its life — so you hear from Holmes when there's something to do, not on a schedule for its own sake. With Holmes Plus, you'll also hear when a freeze is forecast for your ZIP code or a recall is issued that matches an appliance whose label you've photographed.

The free tier includes one walk-through and three reminders, and safety reminders (smoke and CO alarms, gas, electrical) are always free. Holmes Plus adds every reminder, re-scans, freeze alerts and recall alerts. You can turn notifications off at any time in your iPhone's Settings.

How do I cancel Holmes Plus?

Holmes Plus ($79.99 a year with a 14-day free trial, or $9.99 a month) is billed and managed by Apple. To cancel on your iPhone:

1. Open the Settings app.
2. Tap your name, then Subscriptions.
3. Tap Holmes, then Cancel Subscription.

You keep Holmes Plus until the end of the period you've paid for. To avoid being charged after a free trial, cancel at least 24 hours before it ends. Deleting the app doesn't cancel a subscription.

How do I delete my account?

In Holmes, open Settings and choose Delete account. Your videos and photos are deleted immediately, and the rest of your account data within 30 days. If you signed in with Apple, we also ask Apple to revoke Holmes's access.

If you have Holmes Plus, cancel it in your Apple ID settings as well — Apple manages billing, so deleting your account doesn't stop it.

Is my video private?

Your videos and photos are stored on Amazon Web Services and analyzed by Anthropic's AI models through Amazon Bedrock, only to find items in your home and give you care reminders. Holmes records no audio and asks before anything is uploaded. Your videos and photos are never used for advertising, never sold and never used to train AI models, and you can delete them at any time by deleting your account.

The full details are in our Privacy Policy.